Travel Designer / Tour Operations Manager

Laflei is an Italian conglomerate founded by Ukrainians, specializing in providing high-end car rental services and a wide range of luxury travel experiences. We need a Travel Designer to create and manage premium group driving tours that deliver a genuinely exclusive and luxury atmosphere for our clients' travel experience.

The selected candidate will be responsible for:

Crafting detailed, customized, and often complex itineraries from scratch
Manage financial aspects of tours, including budgeting, advertising expenses, cost control, and resource allocation
Selling tours, converting hot leads
Act as the main point of contact for clients
Oversee tour planning and logistics
Reserving flights, hotels, transfers, tours, and other services
Maintaining relationships with hotels, airlines, local suppliers and other partners.
Collaborate with marketing teams to attract new clients and retain existing ones
Handle emergencies, unexpected changes, and customer concerns during tours effectively
Key Requirements:

Minimum 3 years of experience in tour operations, travel management, or related fields
Strong proficiency in the English language (B2 level or higher)
Knowledge of Italian will be an advantage
Ability to manage multiple itineraries, schedules, and deadlines simultaneously
Proficiency in budgeting, cost control, and analyzing the profitability of tour operations
Excellent communication skills. Strong focus on delivering excellent client experiences and handling feedback constructively
Languages:

The main languages of communication in the company are English, Italian, Russian, and Ukrainian. Since our team has many people from the CIS, we also use Russian for better understanding. We do not cooperate with aggressor countries.

Benefits of working with us:
- Decent salary with opportunities for review every six months, based on performance and willingness to take on additional responsibilities
- 24 calendar days of paid vacation
- Paid sick leave with a doctor's certificate
- No unnecessary distracting meetings, only the essential ones
- Access to a budget for professional development after completing a two-month probationary period, including relevant external courses, conferences, and seminars.

And a few very important things to know about us:

We're a small but successful team of professionals fostering a "family-like" culture. However, this isn't the kind of family that gathers a few times a year to celebrate something. It's a union of individuals bound by common interests and a sense of belonging to a shared mission, a desire to see a magnificent result of joint efforts.

We do not waste energy and time on "corporate culture" of imposed entertainment, preferring trust and mutual respect.

We have a flat company structure, which means that if necessary, you can directly contact even the CEO, and your ideas and suggestions will not go unnoticed by management.

We take a highly responsible approach to the selection of our team members: no matter what position we hire someone for, the main quality we look for is a people-first attitude. That's why in our team you won't meet indifferent bureaucrats, but you will definitely meet like-minded buddies.

Convinced this is the right fit? Apply now and let's make it happen!