Remote Front Desk Agent

Hello and thank you for your interest!

Currently, we are seeking a remote Receptionist for a medical clinic in New York. This is a fully remote position!

What are the requirements:
- English (Upper-Intermediate-Advanced), and Russian (Native-Fluent)
- Excellent computer skills (ability to work with apps, CRM, emails, etc.)
- Previous experience in a call center (be ready for 50 incoming calls) is a plus
- High level of customer service to provide the right support for the patients
- Quick learner (to learn medical information)
- Detail orientation, as we are working with insurance policies
Punctuality
- Fast-speed internet connection
- Your own computer or a laptop

Schedule:
- Monday-Friday from 9am to 2pm, shifts according to New York time (UTC-5). 25 hours total per week. There are options to work additional hours.

What do we offer:
- We provide 2 weeks of training for new employees, which is paid $4 per hour. The hourly rate is 5.5$ per hour. We pay in USD twice per month
- Work in an experienced team under the supervision of a manager.
- Ability to work remotely in the afternoon hours.
- We provide our employees with hardware IP phones as the instrument to connect to USA customers as well as all the necessary software (CRM, virtual fax machine, SMS service, VPN).
- Open-minded management, who are easy to contact.
- Equal opportunities for people of any age, gender, or nationality.

Responsibilities:
- Receiving different range of phone calls from clients
- Scheduling appointments with doctors, as well as rescheduling appointments
- Registration of new clients in a computer system
- Direct client’s messages/requests/questions to the medical team
- Few other reception-related tasks

Please, note that you will have to watch training videos, read manuals and pass training with team-lead. The training contains a big volume of medical information, data about doctors' availability, insurance details, a memo about clinic specialization, and many others. After the training, you will pass the test.

Please, send your CV in English to email.