Quality Assurance Agent - Night Shift

About us:
Five Star Airways Inc. is a luxury concierge company that aims to provide a second-to-none level of service and comfort to the customer, along with heavily-discounted flights. Our primary goal is to cater to the needs of the client, accounting for any possible wishes/preferences/inquiries they may have.
Your future job duties:

Verification of the sales process
Listening inbound and outbound calls of the agents to ensure to company high level of customer service
Identify workflow issues and provide suggestions to solve them
To make a monthly report on the quality of customer service
Work with different databases

Requirements:

Bachelor’s degree in any field (recommended not a must);
At least B2 English communication skills;
Able to multitask, prioritize, and manage time efficiently;
Advanced knowledge in Excel/Word/other MS Office programs;
Great analytical thinking
Attentiveness;
Solid work ethic.

Why should you apply?

Base salary + bonus
Annual salary revision
Official employment, fully covering social package
Fully covered PTO policy
Trainings and career development opportunities
Modern and cozy office in the city Center
Dynamic, fun and supportive company culture

Why become a part of our team:

International Environment: Our teams interact, collaborate, discover cultures, and expand their personal network.
People Oriented: We foster an environment where your personal and professional selves align, and where open communication and appreciation are integral parts of our culture.Your ideas will always find their way to our leaders, and your contribution recognized.

At Five Star Airways Inc., we are committed to providing an environment of respect, empathy and cooperation where every employee will feel engaged, motivated and valued.