Key Account Manager

Global Database help businesses drive growth and minimise risks by offering our data and technology. With the solutions we provide, our customers identify high-probability prospects globally, verify them and engage, as well as monitor existing business partners. Every day, hundreds of companies, including Uber, AWS, WeWork and SAP to name just a few, use our platform to make data-driven decisions and grow their business safely.
About the role:
We are looking for an experienced, passionate, results oriented Account Manager, or what we call a Customer Success Manager. This individual will drive product adoption, retention, and growth by delivering high levels of business value and cultivating deep customer relationships with some of the world's most iconic companies. This energetic leader will be responsible for all aspects of account management, adoption, customer success planning, renewals and expansion sales. You will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of your customers.
Responsibilities:

Manage a portfolio of client accounts;
Identifying and executing cross-sell/up-sell opportunities of product and services;
Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success;
Ensure customers are aware of and educated on new features and releases;
Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal;
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of Global Database products and services;
Product support and assistance throughout the contract lifetime.

Candidate requirements:

3+ years experience in Key Account Management ;
SAAS customer experience
Collaborative and Customization ability;
Leadership and Ownership capability;
Dynamic Business Analytical knowledge;
Excellent communication and organizational skills;
Impeccable spelling and grammar (Advanced English/ Romanian are mandatory).

What we offer:

Employee Referral Program with bonus rewards
Inspirational Workplace Environment with modern equipment, and rooftop terrace
Team Building activities to build strong connections and enhance teamwork.


Are you interested? You can apply online or submit your completed application with "Key Account Manager" on subject line to hr@globaldatabase.com and we will get back to you. E-mail:
hr@globaldatabase.com