IT Infra OPS Support Engineer

Job Description:
The primary role of the IT Infra OPS Support Engineer is providing 1st and 2nd level technical support towards professional users. You will be answering questions, analyzing problems, and come up with a solution for simple and complex incidents/problems. The IT problems are very diverse and challenging, from installing simple software to troubleshooting network or server performance.
The team consists of 32 engineers which are located on 2 different locations: 16 engineers are located in Chișinău (Republic of Moldova) and 16 engineers located in Skopje (North Macedonia).

Primary duties and responsibilities:

Take ownership of support requests and incidents
Accurate identification of user problems via IT support tools and remote tools
Analyze, Diagnose and Resolve Windows Server OS / Network, application-related issues of end-user
Correct identification of the cause of the problem and determination of the most suitable solution
Accurate and timely escalation of problems to specialist support teams
Provide mentoring for the junior IT Infra OPS Support Engineers
Contribute new procedures and policies within the IT department and maintain current procedures and policies
Assist on IT Project work as you grown your engineering experience

Requirements:

University degree (in computer science) or you have a background in IT
Express yourself fluently in both spoken and written English
Strong communicative skills
Previous experience in IT user-support and client service is an asset
Knowledge of and experience with IT networking and/or systems technologies and architectures
Motivation, discipline, well-structured and flexibility are your key characteristics
Willing to work in shifts

We offer:

Challenging job role with a lot of variety and future in a fast growing, dynamic and international company with a friendly corporate culture.
A highly competitive salary according to knowledge and experience
Opportunity to work from home
Conferences, courses, coaching and trainings
Working in a truly international environment, opportunity for international travel
Team building activities with an exceptional team

Contact:
If you see yourself as a person who could be a valuable member of our team, do not hesitate to apply!
Email your CV in English with subject: “IT Infra OPS Support Engineer” to Andrei.Cebotari@katoennatie.com
Website: http://www.katoennatie.com/about-us/ E-mail:
Andrei.Cebotari@katoennatie.com