Helpdesk team leader
HR-Consulting (www.search4staff.com)
№5397111, 7 августа 2017
Город:
Кишинев
Образование:
Высшее
Опыт работы:
Любой
Зарплата:
Не указана
График:
Полный рабочий день
HR-Consulting (www.search4staff.com), on behalf of its client, an international company, is looking for candidates to fill the position of:
Helpdesk Team Leader
The company:
R&D office of an International Company, provider of communications products and services.
Responsibilities:
• Manage the help desk team and evaluate performance
• Ensure customer service is provided in a timely and accurate manner
• Recruit, train and support help desk representatives
• Set specific customer service standards
• On going improvement of customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
Requirements:
• Proven work experience as a technical call center team leader
• Experienced in creating, measuring and improving call center KPIs
• Experience with IT Helpdesk management – an advantage
• Customer-service oriented with a problem-solving attitude
• Excellent English written and verbal communications skills
• BSc degree in Computer Science, Information Technology or relevant field - an advantage
Main Platforms:
• Microsoft Windows Office, SharePoint, OneDrive, Visio, Project
• Windows operating systems (Windows 7, Windows 10)
• TCP, Networking, Remote Access, VPNs
• SAP (Client side)
The offer:
• Competitive salary, attractive compensation and benefits package
• Professional development and career opportunities
• Modern office and equipment according to the market standards
• Yearly bonuses
• Friendly team
To apply, please submit your CV to HR-Consulting e-mail: kk40@search4staff.com , Please, indicate the relevant vacancy code (HTL) in the subject line or CV.
tel.: +373 22 876557, +373 60 102909
Helpdesk Team Leader
The company:
R&D office of an International Company, provider of communications products and services.
Responsibilities:
• Manage the help desk team and evaluate performance
• Ensure customer service is provided in a timely and accurate manner
• Recruit, train and support help desk representatives
• Set specific customer service standards
• On going improvement of customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
Requirements:
• Proven work experience as a technical call center team leader
• Experienced in creating, measuring and improving call center KPIs
• Experience with IT Helpdesk management – an advantage
• Customer-service oriented with a problem-solving attitude
• Excellent English written and verbal communications skills
• BSc degree in Computer Science, Information Technology or relevant field - an advantage
Main Platforms:
• Microsoft Windows Office, SharePoint, OneDrive, Visio, Project
• Windows operating systems (Windows 7, Windows 10)
• TCP, Networking, Remote Access, VPNs
• SAP (Client side)
The offer:
• Competitive salary, attractive compensation and benefits package
• Professional development and career opportunities
• Modern office and equipment according to the market standards
• Yearly bonuses
• Friendly team
To apply, please submit your CV to HR-Consulting e-mail: kk40@search4staff.com , Please, indicate the relevant vacancy code (HTL) in the subject line or CV.
tel.: +373 22 876557, +373 60 102909
Телефон:
Контактное лицо:
HR-Consulting (www.search4staff.com)
E-mail:
Сайт:
Факс:
022-876557
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