US Account Manager, 16:00 - 01:00

Travod is an international, fast-growing translation agency based in the UK, making information accessible worldwide for over 6000 brands in 120+ languages every day.
Our belief in delivering content with excellence and passion fuels our mission to enable international companies to reach and engage with their global audience.

We empower WOW people to deliver exceptional results while fostering a supportive environment where our employees feel valued and encouraged to bring their extra value to the company..

YOUR ROLE: Ensure client’s retention and strategic growth of existing client accounts.
DAILY RESPONSIBILITIES:

Manage and develop a trusted advisor relationship with existing client accounts;
Look for growth opportunities via upsell, relationship development and customer service;
Identify new business opportunities among existing clients;
Work with the operations team to deliver an outstanding level of customer experience;
Track customer satisfaction and take appropriate actions to ensure clients’ retention;
Hold regular business review meetings with clients.

WHAT MAKES YOU A FIT FORTHIS ROLE:

Proven work experience in account and relationship development;
Advanced communication skills in English. Ability to build rapport;
Great collaboration skills across internal teams;
Strong negotiation skills.

WHAT WE OFFER YOU:

Great collaboration skills across internal teams;
Strong negotiation skills;
Annual Performance bonuses and employee appreciation programs;
Office or home? Why choose? You can have the best of both worlds with our hybrid work model;
Supportive Learning Financial Package, Business Udemy courses, Knowledge Center and clearly defined processes are elements that keep our team engaged and sharp;
Support for Families (Weddings, Newborns);
Working late shifts? We got you covered, taxi is on us;
Full support from our organizational coach;
Extra days off: on your birthday, for loyalty, "family reasons";
Referral Bonus;
Fun corporate events and a dedicated contribution to social causes;
A culture of trust, autonomy and flexibility to succeed.

Send us your CV in English to career@travod.com stating the position for which you are applying in the subject line – "Account Manager for US".

We are looking forward to hearing from you!

Data privacy note: Travod cares about your data privacy. More information about our Data Privacy policy is available at https://betravod.com/personal-data-processing
E-mail:
career@travod.com