33 ani
Feminin
Chișinău
15 000 MDL
Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".
Despre mine
A hard-working, enthusiastic, motivated University Student, working on a master's degree in intercultural management, who works well independently as well as a team-player. Seeking to use my advanced communication skills and working experience to effectively serve your company with a desire of becoming a valuable team member.
Multicultural worldview gained, working in several countries and with diverse nationalities
Hard Skills: Translation, Editing and Copywriting, IT Skills (advanced in MS Office; Keynote; InDesign, Smartcat), Customer Service, Inventory Management.
Soft Skills: Communication Skills, Hard Working, Positive Attitude, Responsible, Time Management and Ability to Multitask, Attention to Details, Reliable
Experiența profesională
Decembrie 2022 - Prezent
2 ani 2 luni
Complaint's Department Manager
Proovia Couriers
Chișinău
- Evaluating complaint nature and validity by gathering essential information;
- Keeping customers informed with progress updates and empathetic communication;
- Providing solutions meeting customer needs and company regulations;
- Maintaining records of complaints, resolutions, and any actions taken for accountability and compliance purposes;
- Finding recurring issues, and recommending service/process improvements to prevent future complaints.
Septembrie 2021 - Prezent
3 ani 5 luni
Customer Support Agent
Proovia Couriers
Chișinău
- Receiving inbound calls and helping customers properly organize the collection/delivery of their goods;
- Tracking the in-time payments and registering them in our system; - Resolving the issues, that may appear during the delivery/collection of our customers' goods;
- Offering initiatives on how to improve the workflow;
- Discovering and presenting mutually agreeable solutions to dissatisfied customers.
Mai 2021 - August 2021
4 luni
Customer Support Operator
AUTODOC GmbH
Chișinău
- Consulting clients, receiving and processing requests;
- Checking the compatibility of car parts according to technical documents;
- Working with complaints, refusals and wishes of customers, transferring them to the appropriate departments;
Ianuarie 2018 - Iunie 2020
2 ani 6 luni
Translator
Maya & Stanislav Company SRL (Romania)
Bucharest/Chisinau
- Translation of legal documents from English, and Italian into Romanian;
- Developing contacts and building relationships with clients;
- Preparation of reports/secretary work.
Octombrie 2015 - August 2017
1 an 11 luni
SALES CONSULTANT
VEAIMPEX SRL
Chișinău
Responsible for consulting the clients, selling, and offering necessary information on the products; weekly inventory of the company’s products, maintaining accurate records and reviewing sales performance, aiming to achieve monthly targets; transporting the goods to the shops for sale, receiving the delivery documents.
August 2013 - Octombrie 2013
2 luni
DELIVERY OPERATOR
TRABO PLUS SRL
Chișinău
Responsible for receiving online and telephone orders, fast online order processing; promoting punctual offers (of the day/month) and maintaining good and clear information on the products, prices and promotions; issuing payment receipts and monitoring deliveries to the customer’s destination.
Iunie 2011 - Mai 2012
11 luni
CASHIER
VISTARCOM SRL
Chișinău
Responsible for greeting the customers, scanning goods and collect payments; handling cash transactions and keeping reports of cash registers; arranging goods on shelves and monthly inventorying the products; participating in weekly meetings to improve the work schedule.
Limbi
Română Fluent
Rusă Fluent
Engleză Fluent
Italiană Mediu
Studii: Superioare incomplete
Absolvit în: 2019
Moldova State University
Facultatea: Faculty of Foreign Languages and Literatures
Specialitatea: English and Italian Applied Languages
Studiez la moment
Moldova State University
Facultatea: Faculty of Letters
Specialitatea: Multilingual Communication, Intercultural Management and Business Languages
Preferințe pentru job
Programul de muncă
Full-time
Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".