Housekeeping Assistant Manager

Reports to: Executive Housekeeper / Rooms Division Manager

Job Purpose:
The Housekeeping Assistant Manager supports the Executive Housekeeper in overseeing the daily operations of the housekeeping department. This role is responsible for supervising room attendants and public area staff, ensuring high standards of cleanliness, guest room readiness, and compliance with safety and hygiene protocols. The Housekeeping Assistant Manager plays a vital role in maintaining a welcoming, clean, and comfortable environment for all guests at Hotel.

General Requirements:
- Report to duty on time, in full uniform, and be ready 10 minutes before shift.
- Maintain a professional appearance and high personal hygiene standards.
- Lead by example in behavior, grooming, and service attitude.
- Follow and enforce all safety, hygiene, and cleaning policies.
- Display strong organizational and leadership abilities.
- Attend briefings, training sessions, and departmental meetings.
- Respect confidentiality of guest and hotel information.
- Uphold Ebreaze Hotel standards, policies, and guest service expectations.

Primary Duties & Responsibilities:
- Supervise housekeeping operations on assigned floors or areas.
- Assist with daily room assignments and staff scheduling.
- Conduct regular room inspections and ensure guest rooms meet hotel standards.
- Monitor cleanliness in public areas, back-of-house, and staff changing rooms.
- Ensure timely cleaning of check-in and check-out rooms.
- Follow up on guest requests, preferences, and lost & found items.
- Coordinate with Front Office for room status updates and priorities.
- Support training of new staff on procedures, equipment use, and safety protocols.
- Inspect and maintain housekeeping equipment and report any maintenance issues.
- Ensure adequate supplies, linen, and guest amenities are available.
- Assist in inventory control and monthly stock-taking of linens and supplies.
- Handle guest feedback or complaints and escalate major concerns.
- Motivate team members and encourage high service performance.
- Support in evaluating staff performance and identifying training needs.

Technology Competence:
- Proficient in using housekeeping management systems and digital checklists.
- Familiar with hotel property management systems (PMS) for room status and reporting.
- Basic understanding of inventory and scheduling tools. (Training provided where needed.)

Safety, Health & Security:
- Ensure proper handling and storage of cleaning agents and chemicals.
- Follow all hotel fire safety and emergency procedures.
- Train staff on personal protective equipment (PPE) and safe work practices.
- Report accidents, injuries, or unsafe conditions immediately.
- Monitor adherence to hotel health and hygiene policies, including waste disposal and laundry handling.
- Support routine inspections for safety compliance and hygiene audits.

Knowledge of English language is required.

We offer:

• Airplane ticket
• Accomodation
• Visa
• All transfers
• Food (full board)
• Internet
• Paid leave – vacation

 CV in English language and diploma or certificate of acquired education are required for correct application.