Helpdesk team leader

HR-Consulting (www.search4staff.com), on behalf of its client, an international company, is looking for candidates to fill the position of:

Helpdesk Team Leader

The company:
R&D office of an International Company, provider of communications products and services.

Responsibilities:
• Manage the help desk team and evaluate performance
• Ensure customer service is provided in a timely and accurate manner
• Recruit, train and support help desk representatives
• Set specific customer service standards
• On going improvement of customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity

Requirements:
• Proven work experience as a Help desk manager
• Highly experienced in creating, measuring and improving IT Help Desk KPIs
• Hands on experience with help desk and remote control software
• Solid technical IT knowledge
• Customer-service oriented with a problem-solving attitude
• Excellent English written and verbal communications skills
• Team management skills
• BSc degree in Computer Science, Information Technology or relevant field - advantage

Main Platforms:
• Microsoft Windows Office, SharePoint, OneDrive, Visio, Project
• Windows operating systems (Windows 7, Windows 10)
• TCP, Networking, Remote Access, VPNs
• SAP (Client side)

The offer:
• Competitive salary, attractive compensation and benefits package
• Professional development and career opportunities
• Modern office and equipment according to the market standards
• Yearly bonuses
• Friendly team

To apply, please submit your CV to HR-Consulting e-mail: kk40@search4staff.com , tel.: 0 22 876557
Please, indicate the relevant vacancy code (HTL) in the subject line or CV.