Head of Customer Service (English)
Oraș:
Chișinău
Studii:
Orice
Experiența de munca:
De la 3 ani
Salariu:
De la 2300 Până la 2600 EUR
Program de muncă:
Full-time
Angajăm și persoane cu dizabilități
Dispuși să angajăm refugiați
We are The Customization Group,
A global leader in mass customization. With facilities in the USA, Poland, and Latvia, our team can manufacture up to 500.000 personalized products daily, reaching millions of customers through 20+ of our own online shops and 1,000+ external shops.
Our digital on-demand business model expresses our commitment to sustainability and innovation. Our diverse team of over 500 professionals from 60 different nationalities works together to offer a wide range of high-quality products that bring happiness around the world. You will fit in here if you are a unique individual with a proactive, self-driven work attitude and a good sense of ownership.
We have a brand-new opportunity for a skilled Head of Customer Service. In this role, you'll take charge of a dynamic team and transform customer service into a key driver of our success. Sounds good? Then keep reading!
Why You’ll Love Working With Us:
Global Perspective: Collaborate with our international teams and expand your horizons.
Flexible Working: Tailor your work setting to your personal needs, with options for remote working with Top-notch Home Office Equipment to optimize your work environment.
Health First: Benefit from comprehensive private health insurance upon passing the probation period.
Celebrate Life: Enjoy additional leave for those moments that matter most.
Office Perks: Relish a variety of breakfast options and snacks, always on us.
Meal allowance: Enjoy a daily compensation of 100 MDL for your favorite food choices.
Growth and Learning: Acquire valuable insights and skills for a brighter professional future.
Self-Care: Receive up to 30 EUR per month in compensation support.
Team Spirit: Connect and grow with your colleagues at our regular team-building and company events.
Your Day-to-day responsibilities:
Team Leadership & Development: Lead, mentor, and inspire a diverse team of customer service professionals and team leads, ensuring the delivery of world-class support.
Customer Satisfaction Strategy: Develop and implement strategies and tools to enhance customer satisfaction and loyalty across all service channels.
Cross-Functional Collaboration: Work closely with external partners and internal teams to uphold high standards and drive continuous product and service improvements.
Performance Analysis & Optimization: Analyze customer service performance metrics and utilize insights to optimize processes, improve team efficiency, and enhance service delivery.
Innovation & Technology Integration: Stay at the forefront of industry trends, including ChatBots and AI, to introduce innovative solutions that elevate the customer experience and internal operations.
Strategic Planning & Execution: Lead the development and execution of long-term plans that align customer support with overall business objectives, driving both customer satisfaction and company growth.
Preferrable Background:
Customer Service Leadership: Proven experience in managing customer service teams, with a focus on building and leading high-performing teams.
Effective Communication: Strong communication skills, capable of fostering positive relationships across all levels of the organization.
Strategic & Operational Focus: Ability to think strategically while effectively managing day-to-day operations.
Problem-Solving: A proactive approach to solving problems and turning challenges into opportunities for growth.
Empathetic Leadership: A leader who values empathy, recognizing the importance of both customer and team satisfaction.
Continuous Improvement: Dedicated to consistently improving processes and delivering top-quality service.
Even without every qualification, your unique experiences and skills could make you a great addition to our team, so embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success.
One team. Millions of happy customers worldwide. Join us!
https://www.thecustomizationgroup.com/
Apply Here - https://careers.thecustomizationgroup.com/jobs/4925277-head-of-customer-service
Apply Here
A global leader in mass customization. With facilities in the USA, Poland, and Latvia, our team can manufacture up to 500.000 personalized products daily, reaching millions of customers through 20+ of our own online shops and 1,000+ external shops.
Our digital on-demand business model expresses our commitment to sustainability and innovation. Our diverse team of over 500 professionals from 60 different nationalities works together to offer a wide range of high-quality products that bring happiness around the world. You will fit in here if you are a unique individual with a proactive, self-driven work attitude and a good sense of ownership.
We have a brand-new opportunity for a skilled Head of Customer Service. In this role, you'll take charge of a dynamic team and transform customer service into a key driver of our success. Sounds good? Then keep reading!
Why You’ll Love Working With Us:
Global Perspective: Collaborate with our international teams and expand your horizons.
Flexible Working: Tailor your work setting to your personal needs, with options for remote working with Top-notch Home Office Equipment to optimize your work environment.
Health First: Benefit from comprehensive private health insurance upon passing the probation period.
Celebrate Life: Enjoy additional leave for those moments that matter most.
Office Perks: Relish a variety of breakfast options and snacks, always on us.
Meal allowance: Enjoy a daily compensation of 100 MDL for your favorite food choices.
Growth and Learning: Acquire valuable insights and skills for a brighter professional future.
Self-Care: Receive up to 30 EUR per month in compensation support.
Team Spirit: Connect and grow with your colleagues at our regular team-building and company events.
Your Day-to-day responsibilities:
Team Leadership & Development: Lead, mentor, and inspire a diverse team of customer service professionals and team leads, ensuring the delivery of world-class support.
Customer Satisfaction Strategy: Develop and implement strategies and tools to enhance customer satisfaction and loyalty across all service channels.
Cross-Functional Collaboration: Work closely with external partners and internal teams to uphold high standards and drive continuous product and service improvements.
Performance Analysis & Optimization: Analyze customer service performance metrics and utilize insights to optimize processes, improve team efficiency, and enhance service delivery.
Innovation & Technology Integration: Stay at the forefront of industry trends, including ChatBots and AI, to introduce innovative solutions that elevate the customer experience and internal operations.
Strategic Planning & Execution: Lead the development and execution of long-term plans that align customer support with overall business objectives, driving both customer satisfaction and company growth.
Preferrable Background:
Customer Service Leadership: Proven experience in managing customer service teams, with a focus on building and leading high-performing teams.
Effective Communication: Strong communication skills, capable of fostering positive relationships across all levels of the organization.
Strategic & Operational Focus: Ability to think strategically while effectively managing day-to-day operations.
Problem-Solving: A proactive approach to solving problems and turning challenges into opportunities for growth.
Empathetic Leadership: A leader who values empathy, recognizing the importance of both customer and team satisfaction.
Continuous Improvement: Dedicated to consistently improving processes and delivering top-quality service.
Even without every qualification, your unique experiences and skills could make you a great addition to our team, so embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success.
One team. Millions of happy customers worldwide. Join us!
https://www.thecustomizationgroup.com/
Apply Here - https://careers.thecustomizationgroup.com/jobs/4925277-head-of-customer-service
Apply Here
Închide
Felicitări,
CV-ul tău a fost trimis cu succes! 🥳
Închide
CV-ul tău a fost trimis cu succes! 🥳